Privacy Policy
At Aries PhysioCare, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and protect the information you provide to us.
Quick Summary
Your Data is Secure
We use encryption and secure servers to protect all personal and health information.
No Data Selling
We never sell your personal or health data to any third party for marketing purposes.
You're in Control
You can access, correct, or request deletion of your data at any time by contacting us.
This Privacy Policy applies to Aries HealthCare International Pvt Ltd ('Company', 'we', 'us', or 'our'), operating the Aries PhysioCare brand and website at ariesphysiocare.in. By using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
Personal Information
When you book an appointment, register an account, or contact us, we collect: Full name, Phone number, Email address, Physical address (for home visit scheduling), Date of birth and gender (for clinical records), Medical history and health conditions (provided voluntarily for better care).
Usage Information
We automatically collect certain information about how you interact with our website including: IP address, Browser type and version, Pages visited and time spent, Referring URLs, Device information.
Communication Data
If you contact us via phone, WhatsApp, email, or our website forms, we may retain records of those communications to improve our service and respond effectively to your queries.
2. How We Use Your Information
Service Delivery
We use your information to: Schedule and confirm home physiotherapy appointments, Match you with the appropriate specialist therapist, Maintain clinical health records, Send appointment reminders and follow-up communications.
Business Operations
We may use your information to: Improve our services and website, Analyze usage patterns, Respond to inquiries and support requests, Send relevant health tips and service updates (with your consent).
Legal Obligations
We may process your information when required to comply with applicable laws, regulations, or legal proceedings, including healthcare regulations under Indian law.
3. Information Sharing & Disclosure
Therapist Sharing
Your relevant appointment details and health information are shared with the assigned Aries PhysioCare therapist only to the extent necessary for providing your treatment. All therapists are bound by confidentiality obligations.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, and serving you — including cloud storage, communication platforms, and payment processors. These parties are contractually bound to keep your information confidential.
No Unauthorized Sale
We do NOT sell, trade, or rent your personal information to third parties for marketing purposes. Your health data is never shared with insurance companies, pharmaceutical companies, or advertisers without your explicit consent.
Legal Requirements
We may disclose your information when required by law, court order, governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Aries PhysioCare, our users, or the public.
4. Health & Medical Data
Sensitive Data Protection
We understand that health and medical information is highly sensitive. All health-related data you provide is treated with the highest level of confidentiality in accordance with applicable Indian healthcare and data protection regulations.
Clinical Records
Clinical records created during your treatment are maintained for the period required by Indian medical regulations. You have the right to request access to your clinical records at any time by contacting us.
5. Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.
Breach Notification
In the event of a data breach that may affect your rights, we will notify you and the relevant regulatory authority as required by applicable law.
7. Your Rights
Access & Correction
You have the right to access the personal information we hold about you and request correction of any inaccurate information. Contact us at help@ariesphysiocare.in to exercise this right.
Data Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain records (e.g., clinical records as mandated by health regulations).
Communication Preferences
You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly.
8. Third-Party Links
External Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
9. Children's Privacy
Age Restriction
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes their child has provided us with personal information, please contact us immediately at help@ariesphysiocare.in.
10. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last revised" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: